The insurance industry has historically been risk averse and late adopters of new technologies, but the landscape is changing rapidly. New start-ups are leveraging a myriad of new technologies, and customer interactions are increasingly being digitized. The current generation coming into the workplace is buying insurance products with the expectation that they can do everything online.

Insurers are working to deliver greater customer insights, reduce costs, increase customer value and manage risk through digital insurance offers. However, the majority of insurers have not yet unlocked the full potential of digital to deliver great customer experiences and better operational efficiency.

Download the eBook to learn how to meet new customer expectations. Readers will discover how to:

• Deliver an end-to-end digital journey spanning quote & buy, self-service and claims handling
• Put customers at the center of products and services to offer greater simplicity, convenience and engagement
• Leverage new technologies like IoT, Cognitive Services and AI to automate customer interactions, reduce operational costs and improve service levels