Fashion Retailer uses Mendix for Track and Trace Portal

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Business challenges solved by Mendix:

A one-step Track and Trace portal that provides real time order status uploads
Cleanly integrated data from all of the necessary parts of the supply chain
Improved Customer Service ability to track orders

Marlies Dekkers management wanted to gain access to more data regarding the delivery process among different parties in their supply chain. Customer Support spent too much time searching the different systems when a customer called for an order status update. These systems included Navision, an excel sheet from TNT, and the UPS website – depending on which part of the supply chain the order had reached. Customers were not satisfied with Customer Support’s ability to track orders, and Customer Support did not have the right tools to acquire this information in a timely manner.

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Time to Market: 1 Month

"Develop and implement a one-stop application that provides real time order status updates. The portal had to be easy to use for internal employees, integrated with a variety of systems via web services, and provide customer value by increasing Customer Support effectiveness."