Business challenges solved by Mendix:
- Automation of service authorization for fleet vehiclesSignificant reduction in internal labor
- Minimized throughput time
- Reduced HST’s customer-support costs, and customers’ business costs
Kwik-fit centers have to manage severe spikes in demand before and after the winter season. Over one thousand sets of tires are changed, and changed back, each year in order to combat unsafe winter driving conditions. Kwik-fit customers rely on the organization to replace their tires, making this service a top priority. Due to poor performance and the lack of an automated interface in prior applications, the organization has needed to hire between six and eight additional employees for a period of ten weeks to handle the pressure of seasonal demand spikes.
"Develop and implement a new system to avoid the need for seasonal support staff. The system would be used by over 180 Kwik-fit centers, in addition to headquarters, and would have to integrate with a main point of entry for fleet companies so that all requests can be handled by web services."
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Automotive Supplier Jumpstarts Technology Initiatives to Manage Seasonal Demand-service Portal
