Live Webinar:

Frictionless insurance: how to deliver customer-centric products and experiences

Friday, 16 December 2016

For apps like Uber and Airbnb, the product and customer experience are so intertwined it’s hard to say where one ends and the other begins. They’re delivering an unprecedented level of convenience and personalized interaction enabled by technology—and they’re redefining business models in the process.

How can insurers leverage technology to apply these same principles to redefine their products and customer experiences? Nigel Walsh, InsurTech top 50 influencer, and Diane Davidson, a top women of influence in insurance, joined Mendix to provide insight into how IT leaders can help their organizations deliver frictionless insurance.

Attendees discovered how to:

  • Deliver an end-to-end digital journey spanning quote & buy, self-service and claims handling
  • Put customers at the center of products and services to offer greater simplicity, convenience and engagement
  • Leverage new technologies like IoT, Cognitive Services and AI to automate customer interactions, reduce operational costs and improve service levels
Register Now!

Featured Speakers

2016-11 Insurance Webinar
Nigel Walsh      Nigel Walsh
Partner, Deloitte UK
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Nigel recently joined Deloitte, focussing on end to end technology transformation, Digital and InsurTech – key enablers in helping insurers on the journey to true digital insurers. Prior to this, Nigel led the UK Insurance business for Capgemini.  Nigel has advised UK and European insurance companies on major systems replacements and technology transformation projects helping to improve the customer and broker experience.

Nigel is one of the leading members of the InsurTech global movement and has been a mentor for many start-ups, including at the StartupBootcamp InsurTech programme.

     Diane Davidson
Head of ebroking, UK & Ireland, Chubb

Diane Davidson is head of ebroking for UK & Ireland at Chubb, the world’s largest publicly traded property and casualty insurer. Diane leads the entire e-trading strategy for UKI and recently spearheaded Chubb’s 21st-century work group to form the company’s e-trading vision for the next five years. To make this vision a reality, she’s focused on the launch of a new, client-centric online platform and a pipeline of new e-products.

Diane was recently added to Insurance Business UK’s Women of Influence list.

Nick Ford      Nick Ford
Senior Director of Product Marketing, Mendix
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Nick Ford has more than 25 years’ experience in developing, delivering and supporting business solutions in highly abstracted languages. His career has spanned both pre-sales and technical roles as a developer and solutions consultant.

Nick’s current focus at Mendix is helping organizations embrace the business opportunities that are created through the adoption of digital technologies.

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