For apps like Uber and Airbnb, the product and customer experience are so intertwined it’s hard to say where one ends and the other begins. They’re delivering an unprecedented level of convenience and personalized interaction enabled by technology—and they’re redefining business models in the process.
How can insurers leverage technology to apply these same principles to redefine their products and customer experiences? Nigel Walsh, InsurTech top 50 influencer, and Diane Davidson, a top women of influence in insurance, joined Mendix to provide insight into how IT leaders can help their organizations deliver frictionless insurance.
Attendees discovered how to:
Partner, Deloitte UK
Nigel recently joined Deloitte, focussing on end to end technology transformation, Digital and InsurTech – key enablers in helping insurers on the journey to true digital insurers. Prior to this, Nigel led the UK Insurance business for Capgemini. Nigel has advised UK and European insurance companies on major systems replacements and technology transformation projects helping to improve the customer and broker experience.
Nigel is one of the leading members of the InsurTech global movement and has been a mentor for many start-ups, including at the StartupBootcamp InsurTech programme.
Head of ebroking, UK & Ireland, Chubb
Diane Davidson is head of ebroking for UK & Ireland at Chubb, the world’s largest publicly traded property and casualty insurer. Diane leads the entire e-trading strategy for UKI and recently spearheaded Chubb’s 21st-century work group to form the company’s e-trading vision for the next five years. To make this vision a reality, she’s focused on the launch of a new, client-centric online platform and a pipeline of new e-products.
Diane was recently added to Insurance Business UK’s Women of Influence list.
Senior Director of Product Marketing, Mendix
Nick Ford has more than 25 years’ experience in developing, delivering and supporting business solutions in highly abstracted languages. His career has spanned both pre-sales and technical roles as a developer and solutions consultant.
Nick’s current focus at Mendix is helping organizations embrace the business opportunities that are created through the adoption of digital technologies.